Shipping policy
Order Processing
- Orders are processed within 1–3 business days, excluding weekends and holidays.
- If there are any delays, we will notify you promptly via email at support@hoomlet.com.
Shipping Duration and Costs:
| Country/Region | Shipping Method | Delivery Time | Costs |
| United States | Free shipping (for orders ≥ $99) | 5-8 Business Days | Free |
| Standard (for orders < $99) | 5-8 Business Days | $5.99 | |
| Expedited | 3-5 Business Days | $15.99 |
Free Shipping Eligibility
- Free shipping on all orders of $99 or more.
If your order does not meet the free shipping threshold, standard or expedited shipping fees will apply based on your selection.
Shipping Locations
Orders are shipped from our US fulfillment center to ensure fast and reliable delivery within the United States. At this time, we only ship to addresses within the United States.
We are unable to fulfill international orders, including shipments outside the U.S.
- P.O. boxes, APO, and FPO addresses are not supported.
- Orders with non-U.S. addresses will be automatically canceled.
Shipping Notice
- Delivery times may be affected by natural disasters, public holidays, adverse weather, peak seasons, or customs inspections.
- Some delays of up to 5 business days may occur in these situations.
- Hoomlet is not responsible for delays or delivery failures caused by circumstances beyond our control.
Order Tracking
- Once your order ships, you will receive a tracking number within 2–3 business days.
- For tracking assistance, visit our designated tracking page or contact support@hoomlet.com.
Order Cancellation
- Orders can be canceled within 24 hours of placement at no cost.
- If your order has already shipped, email us at support@hoomlet.com with the subject line
"CANCEL"for assistance.
Address Corrections
- If your shipping address is incorrect, reply to your order confirmation email with the correct details or contact support@hoomlet.com within 24 hours.
- Address changes after this window may not be possible.
Damaged or Lost Packages
- If you receive a damaged product due to shipping or uncontrollable events, contact us immediately.
- We will respond within 1–2 business days and arrange compensation, replacement, or refund as appropriate.
Parcel Redirection
- We may assist in redirecting your package to a new address with the courier, but success is not guaranteed.
- A redirection fee may apply and is charged to the customer, based on the new delivery address.
Sales Tax
- Depending on your location, applicable state or local taxes may be charged during checkout.
- Taxes are calculated based on your shipping address and are determined by local authorities.
- Taxes are calculated based on your shipping address and are determined by local authorities.
Customs Duties and Import Taxes
- These fees are the responsibility of the recipient and must be paid upon delivery.
- Customs duties and import taxes (if applicable) are the responsibility of the customer.
- If applicable, customs duties and import taxes are the responsibility of the customer.
Additional Questions
- For any questions or concerns about orders, shipping, or returns, email support@hoomlet.com.
- Our team strives to respond within 24 hours to ensure smooth service and customer satisfaction.
